Once the van has arrived at your destination, there are a number of important steps in
completing a successful move.
- Supervise
Unloading
At your new home, the movers will place each box where you want it. Being available to
answer their questions will minimize the chance that you will need to move boxes or heavy
furniture between rooms or floors.
- Check
For Damage or Missing Items
Be sure to check the inventory for all items as they are brought into the house. High value
and special items should be inspected in the presence of the movers. If something is missing
or damaged, note the problem next to the item on the inventory and ask the driver to initial
it. Check the condition of any boxes you don't plan to unpack. If any are damaged, unpack them
and inspect the contents.
- Sign
The Inventory
After everything is unloaded, the driver will ask you to sign the inventory indicating
'all items received in good condition except as noted'. The 'as noted' section is your
proof of damaged or missing items.
- Managing
Claims
If items are damaged or missing, you should review your documentation and follow-up
immediately with the carrier.
- To learn more about how professional assistance can help ease your move,
contact an Encore Move Coordinator.
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